Episode 4 · October 31, 2025 · 19 min
Guest: Erika Duda, CEO and Founder of InsureQuest
Host: Brittany Harris, Sketch My Roof
Brittany Harris sits down with Erika Duda, CEO and Founder of InsureQuest, to unpack one of the most overlooked growth multipliers in the insurance world: training. Erika challenges the old idea that training belongs in HR or onboarding, and shows how real organizational training is a mindset woven into every process, every interaction, and every leader’s responsibility. Together they explore what happens when a company stops treating training as a department and starts treating it as a culture.
In this episode
- Why training does not belong solely to HR or onboarding, and what changes when it becomes a mindset built into every process and interaction
- How treating training as a culture rather than a department reshapes the way growth actually happens inside an organization
- What goes into developing high-performing adjusters and building scalable systems that save time, money, and energy
- How to turn every role, every mistake, and every day into an opportunity to train better and lead smarter
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