Episode 6 · November 24, 2025 · 29 min
Guest: Michelle Raue, EVP and Chief Claim and Transformation Officer at Preferred Mutual
Host: Brittany Harris, Sketch My Roof
Brittany Harris sits down with Michelle Raue, EVP and Chief Claim and Transformation Officer at Preferred Mutual, to talk through her journey in the insurance industry and her perspective on innovation and technology, particularly AI. Michelle describes moving from a tech-driven environment at Lyft to a traditional insurance carrier, and why modernization and storytelling matter so much right now. She closes with advice for young professionals and her view of where claims handling is headed.
In this episode
- Why relationships carry real weight in insurance, drawn from Michelle’s 30 plus years in the industry
- What innovation actually requires inside a carrier, including the shift from legacy systems to modern technology, seen through Michelle’s move from a tech-driven environment at Lyft to a traditional insurance carrier
- How AI could reshape claims handling and efficiency, and what Michelle expects claims work to look like by 2030
- Michelle’s advice for young professionals: pursue what you love, embrace imperfection in leadership, and treat diversity and authenticity as essentials
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